At Formbay, we are committed to maintaining the highest standards of integrity, transparency, and accountability. We welcome feedback and take all complaints seriously as part of our commitment to improving our platform and supporting a safe, compliant clean energy industry.
The process
Understanding our process ensures you know exactly what to expect from the moment you submit your feedback.
You can lodge a complaint through one of the following channels:
Online Form - Submit a complaint through the form below on this page.
Please include: your name and contact details, the nature of the complaint, relevant job ID or reference (if applicable), supporting evidence, and the outcome you are seeking.
If you are not satisfied with the outcome, you may request an internal escalation. Your complaint will be reviewed by a senior member of the Formbay team who was not involved in the initial investigation.
You can request escalation by replying to the original response or emailing: compliance@formbay.com.au
Where a complaint relates to regulatory matters, consumer protection, or industry compliance, it may be appropriate to contact relevant external bodies such as:
All complaints are handled confidentially and in accordance with our Privacy Policy. Information will only be shared where necessary to investigate and resolve the complaint.
Complaints and feedback help us strengthen the integrity of the clean energy ecosystem. We regularly review complaint trends to improve the Formbay platform, support installers and retailers, and uphold industry standards.
Please provide as much detail as possible so we can investigate and resolve your issue promptly.