How can we help?

Everything starts with setting up an account with Formbay. There are always two accounts involved in processing STCs, so choose what's right for you:

• Your online client account — for the office.
• Your Formbay Solar app account — for the smartphone you take on site.

Your online client account

Allows you to:

• Create STC applications.
• Assign applications to an SAA accredited installer via their Formbay Solar app account.
• Submit applications for review and processing with the Clean Energy Regulator (CER).
• Manage when to sell the application.
• Review data and photo evidence on past applications.

Start your registration for the trading website.

Your Formbay Solar app account

Allows you to:

• View every application assigned to you via an online client account.
• Take photo evidence of the installation process — serial numbers, the STC application signature, the completed install, and a digital or photographed Commissioning Certificate.

Download the Formbay Solar app on your phone and tap Register Here at the bottom right to begin.

• Choose a username that reflects your company name or brand.
• Your contact details are used when Formbay needs to reach you. The director's contact details are used primarily for KYC purposes.
• The stock pricing option lets you sell your STCs for credit toward stock. You can turn this on at any time.

• The username you choose should identify you as an individual.
• Register with the same details that appear on your SAA accreditation licence.
• To review your SAA accreditation details or make changes, log in at saaustralia.com.au/my-account.

A call isn't required for client account activation. You'll receive an activation email — once you've responded to it you can log in with your registered username and password.

Once you've completed registration on the Formbay app, give Formbay a call to activate the account before logging in.

Call us on (02) 9086 9184.

Here's how to reset a forgotten password for either your app or client account:

1. Select the Forgot password link on the page you're trying to log in to.
2. Find your account by entering your account mobile number, email or username.
3. Choose where you want Formbay to send your one-time password.
4. Enter the one-time password into the security code field to reset your current password.